We value your trust and are committed to resolving every complaint fairly, transparently, and quickly. Here's exactly how to raise a concern — and what happens next.
We acknowledge your complaint within 24 hours and aim to resolve it within 15 working days, keeping you informed if it takes longer.
Not satisfied? Move it up the three-level escalation ladder below until it's resolved.
On resolution we send a closure notification and request your feedback. No response within 30 days means the grievance is treated as resolved.
Contact Mrs. Saswati Pattnaik at grievance@alpsinsurance.org for assistance.
Still unresolved? Escalate to the Principal Officer at saswati@alpsinsurance.in.
Approach the Insurance Ombudsman or file with IRDAI Bima Bharosa.
We ensure customers have a clear, accessible, and effective means of addressing grievances. The Company commits to:
This policy applies to all grievances raised by policyholders, nominees, or authorized representatives. A grievance can only be filed by the policyholder, nominee, or an authorized representative with written consent. The Company does not accept complaints from third parties without the policyholder's consent.
Complaints originating from consumer forums, ombudsman offices, or legal bodies are handled separately by our legal team. General inquiries or service requests are not covered under this policy.
A policyholder, prospective customer, or beneficiary of an insurance policy who submits a grievance against the Company.
A formal expression of dissatisfaction regarding the Company's service or actions — including written or electronic communications such as emails.
A query seeking information or a service modification (e.g., policy changes). These are not considered grievances under this policy.
This grievance redressal policy is periodically reviewed and updated to keep meeting our customers' needs and to comply with applicable regulations.
For any queries or to register a grievance, write to grievance@alpsinsurance.org or call +91-99904 79173. We're committed to resolving your grievance promptly and fairly.